Items ordered and paid for will ship after 2–5 business days, unless product is on backorder. We ship via USPS as our main method.


After leaving our facility, product generally delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.


If you have any problems with your order i.e. not received, not what you were expecting, etc. We encourage you to contact us, without hesitation, so that we can make it right. Our top priority is to please our customers and will always try our hardest to resolve any situations that come up.

Please keep in mind that the products you are buying are botanically created, so they tend to have variations from batch to batch.  Slight changes in aroma and coloration are to be expected.  Nature being nature, variations come into play.  But that doesn't change the efficacy of our products.

If you receive a damaged item, contact us immediately at We will happily replace any item that arrives damaged, provided they you've reported it to us within 48 hours of order delivery.


We will offer a replacement or a shop credit under limited circumstances, but due to the nature of our products, we cannot accept returns. Please send us an email at with any concerns about your purchase so we can try to make it right.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every

Jem Skin Care Systems does not assume responsibility for any additional shipping costs for returns and/or exchanges. Furthermore, without proof of return to Jem Skin Care Systems, we can not be held responsible for any shipping or the cost of lost merchandise.


We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal. Sales tax is required on orders shipped within Washington State at the local tax rate.


Thank you for trusting Jem Skin Care Systems with one of your most valuable assets, your skin. We do our best to continuously meet your high expectations.